Simple. Transparent. Pay-As-You-Go.

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 All fees charged by PIPSuite™ are for access to and use of technology services, including document analysis and document generation.

Because services are performed immediately upon use, all charges are final and non-refundable, except as expressly stated here.

Charges are incurred when an EOB is analyzed, or a document is generated at the user’s request.
Once processing occurs, the associated usage fee is deemed earned and is not refundable, regardless of whether the user chooses to use, send, modify, or discard any generated document.

Funds deposited into a PIPSuite™ account as Usage Credits are not legal retainers and not trust funds. Unused balances remain available for future platform usage; and are not refundable except where required by law.

 If you believe a charge was assessed in error due to a system malfunction or duplicate processing, you may submit a written inquiry to: support@pipsuite.io

Requests must be submitted within 14 days of the charge and include the account email, date of the charge, and description of the issue.
If a billing error is confirmed, PIPSuite™ may issue a usage credit or adjustment at its discretion.

Before initiating a chargeback or payment dispute with your card issuer, users agree to first contact PIPSuite™ directly to allow investigation and resolution. Unauthorized chargebacks may result in suspension or termination of access; and forfeiture of remaining Usage Credits.
 

 PIPSuite™ does not issue refunds based on:

• insurer denials or responses;
• reimbursement outcomes;
• regulatory considerations;
• decisions not to use generated documents; or
• changes in applicable law.

 For clarity:

• PIPSuite™ does not charge legal fees 
• PIPSuite™ does not provide legal representation
• PIPSuite™ does not charge based on recoveries or outcomes

All charges are solely for technology usage.

This Refund & Charge Dispute Policy may be updated from time to time. Continued use of the platform constitutes acceptance of the current policy.